Legal
Terms and conditions
These terms apply when you request a quote or place work with MX Graphics, Inc.
1. Acceptance
Acceptance of our quotation or the placing of an order shall constitute acceptance of these terms and conditions in their entirety, unless specifically varied in writing by MX Graphics, Inc.
2. Quotations and estimates
Quotations are based on current costs of materials and services and unless otherwise agreed in writing, are subject to amendment to meet any rise in such costs between the date of quotation and the date of execution, except that such quotation shall be held firm for 30 days. Extra work caused by variation of original instructions is additionally chargeable. Upon acceptance, MX Graphics, Inc.’s written quotation shall be deemed to have interpreted the customer's instructions correctly.
3. Your submissions
Order processing will begin when press-ready files are received and payment is processed.
4. Proofs
If requested, proofs will be submitted for approval prior to printing. No liability is accepted for errors not corrected on proofs. To ensure proper color matching, customer must purchase a press match proof. Customer supplied proofs are not acceptable. A reasonable variation in color between proofs and the completed job shall constitute acceptable delivery. MX Graphics, Inc. DOES NOT GUARANTEE COLOR MATCHING.
5. Print / delivery schedule
The delivery schedule comes into effect once a proof is approved, or once payment is received if no proof is required. Turnaround time does not include shipping.
6. Outside work
Where the performance of any contract with the customer requires MX Graphics, Inc. to obtain goods or services from a third party, the contract between us and the customer shall incorporate, and shall be subject to, the conditions of supply of such goods and services and the customer shall bear the full cost of such goods or services.
8. Special purchases
Dies, knives, engravings or other special materials purchased for the execution of the customer's order shall be chargeable, but remain the property of MX Graphics, Inc.
9. Overs & unders
MX Graphics, Inc. makes every effort to deliver work in the precise quantity ordered, but the customer agrees to make no claim for damages in the event that the quantity delivered is within 10 percent of the quantity specified; credit shall be given for such shortfall and such excess shall not be chargeable.
10. Claims
All claims in respect of work, or the quality or quantity thereof, shall be made in writing within 14 days of receipt by the customer. In the absence of such a claim, the work shall be deemed to have been received, checked and accepted as fully complying with the customer's specifications.
11. Payment
All funds are taken in USD. Payment must be received before an order is processed.
12. Refusal of service
We reserve the right to refuse any order at our own discretion (e.g., due to inappropriate or distasteful subject matter).
13. File errors
MX Graphics, Inc. will contact the customer when errors are detected. Resubmitting a corrected file is treated as a new order; a $15 processing fee will be charged. File correction by MX Graphics requires additional payment before the order proceeds.
14. Refunds and cancellations
Partial refunds are available on orders that have begun processing but have not gone to press, minus a $15 processing fee. For orders already on the press, no refunds will be given. To cancel, call (626) 330-9588 with your order number. NO REFUNDS on personalized items.
15. Liability
MX Graphics, Inc. shall not be liable for indirect or consequential loss, or for any loss to the customer arising from third party claims or delay of delivery.
16. Force majeure
Contracts and deliveries may be suspended or delayed in the event of any strike, lockout, trade dispute, fire, tempest, breakdown, riot, theft, crime, civic disturbance, war, legislation, force majeure, the inability of the printer to procure essential materials due to any of the foregoing causes, or any other occurrence beyond our control preventing or retarding performance of the contract or delivery of work, and no responsibility shall attach to MX Graphics, Inc. for any delay, default, loss or damage resulting from any of the above causes.
17. General lien
In respect of all unpaid debts due from the customer, MX Graphics, Inc. shall have a general lien on all goods and property in our possession and shall be entitled, on the expiration of 14 days (or such other period as we may stipulate) notice to the customer, to dispose of such goods or property as we think fit and to apply the proceeds towards satisfaction of such debts.
18. Waiver
Notwithstanding that MX Graphics, Inc. may agree with respect to any specific transaction, either expressly or by implication, to waive one or more of these terms and conditions, such agreement shall in no way release the customer from the other terms, conditions, obligations or requirements set out herein.
19. Standing material
At MX Graphics, Inc.'s discretion, all plates, type, cutting forms and other printing materials used in the production may be broken up and/or destroyed immediately on completion of work unless we are specifically requested in writing to keep it standing. All such matter kept standing shall remain the property of MX Graphics, Inc. If matter is kept standing pursuant to such a request, an additional charge may be made for storage, maintenance and any other necessary attention.
20. Customer's property and material supplied by customer
Customer's property and all property and material supplied to the printer by or on behalf of the customer (including goods in transit) are held at the customer's risk and MX Graphics, Inc. accepts no liability whatsoever for loss of, or damage to, such property or material unless otherwise agreed in writing. Unless the customer establishes that MX Graphics, Inc. has been negligent, the risk and cost of all spoilage of customer supplied materials shall be borne by the customer. Where the customer supplies materials, they shall supply an adequate quantity to provide for in-production run up and spoilage.
Questions about an order? Call (626) 330-9588 with your job number.